Under one of our material issues, Relationships, we will contribute to resolving various issues, including those identified by Goal 17 of the SDGs - partnerships for the goals.
By building relationships through our business activities,
we will contribute to the SDGs.
CUSTOMER SATISFACTION
Build Deep, Long-Lasting Relationships with Customers
We make proposals at showrooms to ensure that customers can purchase our
products with peace of mind. We also make various efforts through our call centers to respond to any
questions or concerns our customers may have when using our products. In addition, we provide
after-sales services that focus on being fast, reliable, and courteous. In these ways, we will
continue to develop strong, long-lasting relationships of trust with our customers.
Initiatives for After-Sales Services
“TOTO quality” refers to the quality of the products themselves in
combination with their assembly and maintenance if a problem were to arise. To help improve
the quality of these services, we send a postcard questionnaire to or call
customers who have applied for after-sales service in order to gather information on
customer satisfaction.
DIVERSITY
Advancing the Careers of Diverse Human Resources
We aim to be a company where a variety of personnel can gather, work with peace
of mind, prosper, and take on challenges, and we conduct activities to promote diversity and
implement workstyle reforms in order to create a workplace where all employees can play an active
role. In addition, we will work with our suppliers to undertake activities that address CSR issues
in such areas as human rights and labor, safety and health, and the environment.
Promotion of Diversity
The TOTO Group respects the individuality inherent in a diverse workforce, including age, gender,
sexual orientation, and nationality. It is our belief that diversity gives rise to fresh, new ideas
that lead to the creation of prosperous and comfortable lifestyles.
FOR THE FUTURE
Offer Cultural Support and Contribute to Society for the Next Generation
To realize its Corporate Philosophy of striving to be a company that contributes to
the betterment of society and is trusted by people around the world, the TOTO Group uses its management
resources effectively in conducting social contribution and community coexistence activities aimed at the
resolution of local and global social issues.
